Terms and Conditions

(includes refund policy) for Wedding Photography Services and Products

Trading Name: Flaming Gorgeous Photography is the trading name of We Create Words and Pictures Ltd Company Registration Number: 08774941 - REGISTERED Address: 35 St Lawrence Avenue, Worthing BN13 3GN . Telephone: 07989 586898/01903 924832 - Email: [email protected]

It is understood that the company is retained as the exclusive official photographers for the wedding

A wedding booking is only accepted & confirmed on receipt of the official booking form and the deposit unless otherwise agreed in writing. The balance of the wedding coverage fee must be paid no later than 10 days prior to the wedding date.

The company shall be granted complete artistic license including in relation to the poses photographed and the locations used. The company's judgment regarding the locations/poses and number of images taken shall be final.

Due to the vagaries of the weather and the willingness of subjects it may not be possible to capture all the images requested.
The company agrees not to change the coverage fee once the booking has been confirmed. Please note however that reprint and other ancillary products are normally subject to an annual price increase. Reprint prices shown are those at time of going to press. We constantly aim to improve our customer service and therefore reserve the right to alter product specifications without notice.

Whilst the company will normally supply two photographers to a wedding for premium packages, (unless otherwise agreed), in the event that due to unforeseen circumstances only one photographer is available to attend , no discount will be applicable.

Where videography is provided, it is on the understanding that this is currently delivered as a gratis bonus product, whilst the company develops its videography service and as such only offers a documentary showreel of the highlights of the day, including the ceremony and, where booked, the speeches and first dance and is not intended as a cinematic style, full service wedding film.

Where live-streaming is provided, it will be offered via a facebook live private group and invitations will be issued to participating guests prior to the event. The company takes no responsibility for either the stability of guests' wifi connections, nor the wifi stability of the venue wifi connection, and any subsequent difficulties with viewing the broadcast. Where possible, however, a recording will be provided after the event, should guests have been unable to watch in person.

The client may cancel this contract at any time by giving written notice to the company but in doing so shall forfeit any monies paid unless otherwise agreed in writing. This does not apply to cancellations arises as a direct result of Covid 19 and the Coronavirus pandemic (see below for special conditions). Should the company receive cancellation less than 12 weeks prior to the date of the event the client shall in addition pay a sum equal to 85% of the total contract value. The said sum shall be payable as compensation as an estimate of the loss the company would suffer.

The client may cancel an order for albums and wedding books etc and monies will be refunded as follows - within 7 days from the date of order 100% refund, 8-14 days from date of order 50% refund. No refunds are available beyond 15 days from date of order.
SPECIAL CONDITIONS - please read carefully:
COVID CANCELLATION POLICY: SHOULD THE COUPLE NEED TO CANCEL AS A DIRECT RESULT OF COVID-19, THE PANDEMIC OR ASSOCIATED GOVERNMENT-ORDERED INITIATIVES THAT REQUIRE THE COUPLE TO POSTPONE OR CANCEL THEIR WEDDING, THE COMPANY WILL OFFER TO EITHER A) MOVE THE BOOKING TO ANOTHER DATE AND/OR VENUE (IF REQUIRED), B) OFFER TO PUT THE DEPOSIT TOWARDS AN ALTERNATIVE PRODUCT OR SERVICE (EG AN ELOPMENT OR COUPLES SHOOT, OR C) OFFER A FULL REFUND OF THE DEPOSIT, PROVIDED THAT THE COUPLE HAS NOT UNDERTAKEN AND TAKEN DELIVERY OF A PRE-WEDDING SHOOT AND HAS RECEIVED THESE ASSOCIATED IMAGES, IN WHICH CASE A DISCRETIONARY £50 GOODWILL REFUND ONLY WILL BE OFFERED. PLEASE BE SURE YOU ARE HAPPY WITH THIS ARRANGMENT BEFORE YOU PROCEED. THE COMPANY AND ITS OFFICERS RESERVE THE RIGHT TO REQUEST WRITTEN EVIDENCE THAT THE CANCELLATION IS DIRECTLY RELATED TO COVID-19 PRIOR TO ISSUING ANY REFUNDS. ALL REFUND REQUESTS MUST BE SUBMITTED TO THE COMPANY IN WRITING TO [email protected], WITHIN 7 DAYS OF ANY MEDICAL, LEGAL OR EXTERNAL/THIRD-PARTY INDICATION OR INFORMATION THAT MAY REQUIRE THE CLIENT TO WITHDRAW FROM THIS AGREEMENT. REFUND REQUESTS OUTSIDE OF THIS TIMEFRAME WILL BE DEALT WITH AT THE COMPANY'S DISCRETION.

Wedding books are individually designed based on the clients photograph choices. The client will be given an opportunity to proof the design before going to print. It is the clients responsibility to ensure that they are completely happy with the design and textual content, including spelling etc. The company will also proof the design but accepts no liability for changes requested after printing.

Photo choices for wedding books must be confirmed in writing by the client withing 3 months of the order being placed. In the event that the photo choices are supplied outside of this period, the company reserves the right to make an additional charge to take into account printing and design cost increases that may have occurred.

Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such images are protected by the Copyright and Design Act 1988. It is contrary to the Act to copy or allow to be copied photographically/electronically or by any other means an image created as part of this contract without the permission of the company in writing. Any breaking of seals in the viewing album will presume a breach of copyright. The company may display samples of this order.

Purchase of a Wedding Disc/digital download, including all presented images, buys the client a share of the copyright for personal (non-commercial) use. This means you may not to give or sell images to third parties either with, or without profit without written consent from the company.

Although the company will do their best to produce more proofs/preview prints than set out in any printed or online format/as discussed with the client, there is no guarantee that any particular number of proofs/preview prints will be produced. Full payment is required with all re-orders. It is the responsibility of the bride & groom to arrange collection of preview albums (if applicable). Preview album should be returned to the company within one month of their collection – albums not so returned will be charged for at full reprint prices.

In the unlikely event of a total photographic failure or cancellation of this contract by either party, whether caused by negligence or in any other circumstances, the liability of one party to the other shall be limited to the total value of the contract. Neither party shall be liable for indirect or consequential loss.

All image sizes are nominal. The company will provide a pleasing colour balance, as previewed before booking but cannot guarantee exact colour matching. Viewing of images on digital media can result in fluctuations in colour balance and saturation which is beyon the company's control. It is sometimes impossible to record on film/digital media the exact colour as seen by the human eye.

Retouching, digital manipulation and artist finishing is available to the client as an optional extra.

All reorders shall be treated as an extension of this contract and no responsibility for errors will be accepted unless orders are given in writing.

Force Majeure or Act of God. The due performance of this contract is subject to alteration or cancellation by either party owing to any caused beyond their control.

Negatives/digital files remain the property of the company and will not be issued direct to clients.

Any complaints should be raised by the client with the photographer, in writing within 28 days of first becoming aware of the matter to be complained of and in any event within 28 days of receipt of the images.

Please allow 28 days for delivery of reprints ordered online.

Delivery time for prints, albums and books etc can vary and the company will advise regarding this as accurately as possible at time of ordering. However the client indemnifies the company against any liability caused due to delays resulting from unforeseen problems with suppliers.